Privacy Policy

1. Introduction

At Zenvitronyx ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, participate in our programs, or interact with us in any other way (collectively, the "Services").

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for classes or programs
• Purchase memberships or services
• Complete forms on our website or app
• Contact us via email, phone, or other methods
• Participate in surveys or promotions
• Submit feedback or testimonials

This information may include:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, profession)
• Health and fitness information (fitness goals, health conditions, exercise preferences)
• Emergency contact information
• Profile photos or images

2.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information about your device and usage patterns. This information may include:

• Device information (IP address, browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, links clicked, referring website)
• Location information (with your consent)
• Class attendance and booking history
• App usage statistics

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use your personal information for various purposes, including to:

3.1 Provide and Manage Services

• Create and manage your account
• Process payments and transactions
• Facilitate class registrations and bookings
• Customize your experience based on your preferences
• Track your progress and attendance
• Provide customer support and respond to inquiries

3.2 Communicate with You

• Send administrative notifications (e.g., booking confirmations, payment receipts)
• Provide updates about our Services
• Send promotional communications (with your consent)
• Respond to your questions and feedback
• Invite you to participate in surveys or research

3.3 Improve Our Services

• Analyze usage patterns and trends
• Troubleshoot technical issues
• Develop new features and offerings
• Enhance user experience and interface design
• Conduct research and analytics

3.4 Security and Legal Compliance

• Protect the security and integrity of our Services
• Prevent fraudulent activity and unauthorized access
• Comply with legal obligations and enforce our terms
• Resolve disputes and address liability issues

4. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud storage providers
• Email and communication platforms
• Analytics providers
• Customer relationship management systems
• IT and security services

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies). We may also disclose your information to:

• Enforce our Terms of Service
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have provided your consent to do so. You can withdraw your consent at any time.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Portability

You may have the right to access the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

6.2 Correction

You may have the right to correct inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You may have the right to request the deletion of your personal information in certain circumstances.

6.4 Restriction and Objection

You may have the right to restrict or object to our processing of your personal information in certain circumstances.

6.5 Consent Withdrawal

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.6 Complaints

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

We are based in Australia, and your information may be processed and stored in Australia and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country.

When we transfer your information to other countries, we will take appropriate measures to protect your information and ensure that the transfers comply with applicable laws.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Zenvitronyx
Attn: Privacy Officer
123 Wellness Avenue
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8943 7621

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.